Our boss is a good boss! : Cross-level effects of transformational leadership on work engagement in service jobs / Isabel M. Martínez, Marisa Salanova, Valeria Cruz Ortiz.

By: Contributor(s): Material type: ArticlePublisher: Madrid : Colegio Oficial de Psicólogos de Madrid, 2020Content type:
  • texto
Media type:
  • computadora
Carrier type:
  • recurso en línea
ISSN:
  • 1576-5962
Subject(s): Genre/Form: DDC classification:
  • 158.7 23
LOC classification:
  • HF5548.8 M378 2020
Online resources: Summary: In service work, emotional demands are important due to their effects on social interactions with customers, patients, pupils, etc. The purpose of this study is to examine how emotional demands and leadership are related to engagement of the team members. The sample consists of 1,079 employees nested in 124 work teams from four Spanish public organizations. Multilevel analyses showed: 1) a positive effect of emotional demands on work engagement, 2) a cross- level effect of leadership on work engagement, and 3) a cross-level moderation effect of leadership on the relationship between emotional demands and work engagement. Results suggest that shared perceptions of leadership by teams affect their work engagement levels directly and through an interaction effect on the emotional demands-engagement relationship. When employees feel emotionally overloaded, their leaders can relieve this negative impact on their levels of work engagement. Practical and theoretical implications are presented.
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In service work, emotional demands are important due to their effects on social interactions with customers, patients, pupils, etc. The purpose of this study is to examine how emotional demands and leadership are related to engagement of the team members. The sample consists of 1,079 employees nested in 124 work teams from four Spanish public organizations. Multilevel analyses showed: 1) a positive effect of emotional demands on work engagement, 2) a cross- level effect of leadership on work engagement, and 3) a cross-level moderation effect of leadership on the relationship between emotional demands and work engagement. Results suggest that shared perceptions of leadership by teams affect their work engagement levels directly and through an interaction effect on the emotional demands-engagement relationship. When employees feel emotionally overloaded, their leaders can relieve this negative impact on their levels of work engagement. Practical and theoretical implications are presented.

En inglés; resúmenes en español e inglés.

Descripción basada en metadatos suministrados por el editor y otras fuentes.

Descripción basada en Journal of work and organizational psychology, vol. 36, n. 2 (August 2020), P. 87-94.

Recurso electrónico. Santa Fe, Arg.: elibro, 2024. Disponible vía World Wide Web. El acceso puede estar limitado para las bibliotecas afiliadas a elibro.