000			02866nab a2200433 i 4500
001			ELB136325
003			FINmELB
005			20250326033747.0
006			m o d |
007			cr cnu||||||||
008			240708c20209999sp tr p o 0 0eng d
022			_a1576-5962
035			_a(OCoLC)1449570754
040			_aFINmELB _bspa _erda _cFINmELB
050		4	_aHF5548.8 _bM378 2020
080			_a159.9:331(045)
082	0	4	_a158.7 _223
100	1		_aMartínez, Isabel M., _eautor.
245	1	0	_aOur boss is a good boss! : _bCross-level effects of transformational leadership on work engagement in service jobs / _cIsabel M. Martínez, Marisa Salanova, Valeria Cruz Ortiz.
264		1	_aMadrid : _bColegio Oficial de Psicólogos de Madrid, _c2020.
310			_aCuatrimestral
336			_atexto _btxt _2rdacontent/spa
337			_acomputadora _bc _2rdamedia/spa
338			_arecurso en línea _bcr _2rdacarrier/spa
362	0		_a1999-
520			_aIn service work, emotional demands are important due to their effects on social interactions with customers, patients, pupils, etc. The purpose of this study is to examine how emotional demands and leadership are related to engagement of the team members. The sample consists of 1,079 employees nested in 124 work teams from four Spanish public organizations. Multilevel analyses showed: 1) a positive effect of emotional demands on work engagement, 2) a cross- level effect of leadership on work engagement, and 3) a cross-level moderation effect of leadership on the relationship between emotional demands and work engagement. Results suggest that shared perceptions of leadership by teams affect their work engagement levels directly and through an interaction effect on the emotional demands-engagement relationship. When employees feel emotionally overloaded, their leaders can relieve this negative impact on their levels of work engagement. Practical and theoretical implications are presented.
546			_aEn inglés; resúmenes en español e inglés.
588			_aDescripción basada en metadatos suministrados por el editor y otras fuentes.
588			_aDescripción basada en Journal of work and organizational psychology, vol. 36, n. 2 (August 2020), P. 87-94.
590			_aRecurso electrónico. Santa Fe, Arg.: elibro, 2024. Disponible vía World Wide Web. El acceso puede estar limitado para las bibliotecas afiliadas a elibro.
650		4	_aDemandas emocionales.
650		4	_aLiderazgo.
655		4	_aArtículos electrónicos.
700	1		_aSalanova, Marisa, _eautor.
700	1		_aCruz Ortiz, Valeria, _eautor.
773	1		_tJournal of work and organizational psychology. _xISSN 1576-5962 _dMadrid: Colegio Oficial de Psicólogos de Madrid. _gvol. 36, n. 2 (August 2020), p. 87-94
797	2		_aelibro, Corp.
856	4	0	_uhttps://elibro.net/ereader/usam/136325
999			_c45505 _d45505